Refund Policy

Getting your refund

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 10 business days have passed since we've approved your return, please contact us at contact@hampshireprints.co.uk.

Eligibility

To be eligible for a return, your item must be in the same condition that you received it — you will require your order details.

How to start a return

To start a return, you can contact us at contact@hampshireprints.co.uk. If your return is accepted, we'll ask you to return the item — Hampshire Prints is not responsible for the postage costs associated with returns.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Where to send it

Items must be returned within 30 days to:

Items should be packed securely and tracked delivery is advised.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products such as special orders or personalized items. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards. Please be sure that you have ordered the correct item.

What does it cover?

This warranty covers any defect in material or workmanship in your new product for a period of five years from the date of purchase.

What products does it cover?

This warranty applies to the following products only: Framed Prints/Artwork/Canvases, and Wall Art Display Products.

What is not covered?

Damage not resulting from manufacturing defects; incidental, special or consequential loss; sample products; and general wear & tear.

What counts as wear & tear?

Wear and tear is damage that naturally and inevitably occurs as a result of normal wear or aging, which is assumed to occur even when an item is used competently and with care and proper maintenance.

Is the repair or replacement guaranteed too?

Yes — a repair is covered for a period of 180 days from the date of repair, and a new product for the full five years from the original date of purchase.

How do I claim?

Contact our Customer Service team and describe the nature of the defect, with photographic evidence if possible. Once we've agreed the product is defective, it should be returned with a covering note and proof of purchase — the customer is responsible for the cost of returning the product to us.