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Refund policy

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. 

Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at Sales@hampshireprints.co.uk.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return for any reason

To be eligible for a return, your item must be in the same condition that you received it, you will require your order details.

To start a return, you can contact us at
Sales@hampshireprints.co.uk. 
If your return is accepted, we’ll ask you to return the item, Hampshire prints is not responsible for the postage costs associated with returns.

Items must be returned within 30 days to:

Hampshire Prints, 
Gatcombe House, 
Copnor Road, 
Portsmouth, 
PO3 5EJ

Items should be packed securely and tracked delivery is advised.

Damages and issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products such as special orders or personalized items.

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on gift cards.

Please be sure that you have ordered the correct item.

Product Warranty:

The following warranty applies to UK customers Hampshire prints products only.

What does the warranty cover?

This warranty covers any defect in material or workmanship in your new product for a period of FIVE YEARS from the date of purchase.

What products does it cover?

This warranty applies to the following products only:

Framed Prints/Artwork/Canvases
Wall Art Display Products
What is not covered?

This warranty does not cover any problems that are caused by:

Damage not resulting from manufacturing defects
Incidental, special on consequential loss
Sample products are not covered
General wear & tear

Hampshire Prints will do our best to repair or replace for an identical product (or a comparable model at Hampshire prints discretion) at no charge.

Hampshire prints will not repair or provide you a replacement product if the product that you return shows evidence that the product has been tampered with, misused, abused or altered.

What is considered wear & tear?

Wear and tear is damage that naturally and inevitably occurs as a result of normal wear or aging, which is assumed to occur even when an item is used competently and with care and proper maintenance.

Is the repair or replacement product guaranteed as well?

Yes, a REPAIR is covered for a period of 180 DAYS from the date of repair and a NEW product for the full FIVE YEARS from the original date of purchase.

How do I claim?

In the first instance, please contact our Customer Service team and describe the nature of the defect, and if possible have photographic evidence you can email to us. 

Once agreed by us that the product is defective, products to be returned under the terms of this warranty should be sent, with a covering note and the proof of purchase (unless agreed by an Hampshire prints staff member in writing) to Hampshire Prints at (the customer is responsible for all cost associated with returning the product to Hampshire Prints.