Refund policy
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Sales@hampshireprints.co.uk.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Sales@hampshireprints.co.uk. Please note that returns will need to be sent to the following address: Hampshire prints Ltd, Gatcombe House, Copnor Road, Portsmouth, Hampshire, UK, PO3 5EJ
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Sales@hampshireprints.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Sales@hampshireprints.co.uk.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Sales@hampshireprints.co.uk. Please note that returns will need to be sent to the following address:
Hampshire prints Ltd, Gatcombe House, Copnor Road, Portsmouth, Hampshire, UK, PO3 5EJ
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Sales@hampshireprints.co.uk.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Sales@hampshireprints.co.uk.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return for any reason
To be eligible for a return, your item must be in the same condition that you received it.
To start a return, you can contact us at Sales@hampshireprints.co.uk. If your return is accepted, we’ll ask you to return the item, Hampshire prints is not responsible for the postage costs associated with returns.
You can always contact us for any return question at Sales@hampshireprints.co.uk.
Items must be returned to Hampshire Prints, Gatcombe House, Copnor Road, Portsmouth, PO3 5EJ within 30 days
Items should be packed securely and tracked delivery is advised.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.
Please be sure that you have ordered the correct item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Product Warranty
The following warranty applies to UK customers of Hampshire prints products only.
What does the warranty cover?
This warranty covers any defect in material or workmanship in your new product for a period of FIVE YEARS from the date of purchase.
What products does it cover?
This warranty applies to the following products only:
- Framed Prints/Artwork
- Wall Art Display Products
What is not covered?
This warranty does not cover any problems that are caused by:
- Conditions of use and placement
- Damage not resulting from manufacturing defects
- Incidental, special on consequential loss
- Sample products are not covered
- General wear & tear
Hampshire Prints will do our best to repair or replace for an identical product (or a comparable model at Hampshire prints discretion) at no charge.
Hampshire prints will not repair or provide you a replacement product if the product that you return shows evidence that the product has been tampered with, misused, abused or altered.
What is considered wear & tear?
Wear and tear is damage that naturally and inevitably occurs as a result of normal wear or aging, which is assumed to occur even when an item is used competently and with care and proper maintenance.
Is the repair or replacement product guaranteed as well?
Yes, a REPAIR is covered for a period of 180 DAYS from the date of repair and a NEW product for the full FIVE YEARS from the original date of purchase.
How do I claim?
In the first instance, please contact our Customer Service team and describe the nature of the defect, and if possible have photographic evidence you can email to us. Once agreed by us that the product is defective, products to be returned under the terms of this warranty should be sent, with a covering note and the proof of purchase (unless agreed by an Hampshire prints staff member in writing) to Hampshire Prints at (the customer is responsible for all cost associated with returning the product to Hampshire Prints